Returns Policy

We hope you are pleased with your purchase. If for some reason a product does not meet your expectations, you may return it for a refund.  Merchandise must be returned within 15 Days From Purchase.

Very Important
Merchandise must be returned in the original packaging, with original labels.  We suggest you keep all packaging until you have made your final decision to purchase. Final sale items are not eligible for returns or a refund unless faulty.
Returned items must be in a new and unused/unworn condition in the original packaging.  We reserve the right to refuse a return and a refund if the goods are deemed to have been used or damaged or if the original packaging has been damaged.

1. Click into the returns portal link below.

2. Follow the steps to start your return.

3. Send return items to:
   Cazinc The Label
    51 Rose St
    Essendon 3040
Please note: if you item was purchased on a preorder, please email: cara@cazinc.com.au for your return.
 
Visit our returns portal here to initiate your return:

Please ensure that all products are new, unused and returned in original packaging. Cazinc The Label is not responsible for any costs in returning the products (postage fees apply), this includes any customs or import fees. Once products have been quality checked and approved, refunds are sent back to your original payment method. Refunds should show on your account in 7-10 working days.
Please note that all postage costs and import fees are non-refundable.
We recommend using a tracked service, as we cannot be held responsible for any packages lost in transit. If the package received is damaged, we will contact you directly so you can take the appropriate action with your shipping company.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account. Then contact your bank or online company, it may take some time before your refund is officially posted. 

Sale items (if applicable)

Sale items are not eligible for returns or a refund.
Be very careful with your selection from the sale items as there is no refunds.
As items are heavily discounted, we are unable to offer a refund for change of mind on sale purchases, however you may request an online credit note to exchange a size in the same style.  If your requested size isn't available, we can't offer a credit note, so please select carefully. Please email info@cazincthelabel.com to ask the team if your required size is available.  If yes, we will require you to post the original item to us at the address below with a prepaid postage bag for us to send you the required size.
Cazinc The Label
51 Rose St
Essendon 3040

Size/Colour Exchanges

We do not offer exchanges. Post the item/s to address above for a refund, then repurchase the item in the correct size/colour. 
Faulty Items
Before returning item, email info@cazincthelabel.com with images of the fault within 2 days of receiving the item.
Please Note: Earrings will not be refunded or issued for an exchange due to hygiene/sanitary precautions and standards. 

Visit our returns portal here to initiate your return: