SHIPPING & RETURNS

Shipping Policy

Within Australia

Within Australia, we deliver all our orders to you via Australia Post. We offer free shipping within Australia.

Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days – this can be quicker if you live in VIC or a capital city and it may be a little longer if you live in a remote area.

Australia Post Express Post Service – guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links.

Damage or loss in transit is rare, however if it happens we will take responsibility for it. Please call us to organise the return of damaged goods or to report that a parcel has not arrived within the above timeframes.

International Shipping

New Zealand

$16 standard non-tracked shipping (8-10 business days)
$22 express tracked shipping (3-5 business days)

US + Canada + UK

$29 standard shipping (5-8 business days)
$39 express shipping (3-5 business days)

All Other Destinations

$51 express shipping

Damage or loss in transit is rare, however if it happens we will take responsibility for it. Please email us to organise the return of damaged goods or to report that a parcel has not arrived within the above timeframes.

Returns Policy

We want you to be happy with your products, but if you decide you would prefer to return something, please follow the instructions below:
Email info@cazincthelabel.com with your enquiry.
Send it back to us within seven days of your delivery via a tracked service.
We will let you know once it has come back to us and we will process your credit or refund.

Shipping

To return your product, you should mail your product to: 
Cazinc The Label 
11B/80 Keilor Road, 
Essendon North 3041
You will be responsible for paying for your shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Returns

Products must be sent back to Cazinc The Label post-dated within seven days. If products are sent after seven days, a credit will be issued rather than a refund, at our discretion. Please ensure that all products are new, unused and returned in original packaging. Cazinc The Label is not responsible for any costs in returning the products, this includes any customs or import fees. Once products have been quality checked, refunds are sent back to your original payment method. Refunds should show on your account in 7-10 working days. Please note that all postage costs and import fees are non-refundable. We recommend using a tracked service, as we cannot be held responsible for any packages lost in transit. If the package received is damaged, we will contact you directly so you can take the appropriate action with your shipping company.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account. Then contact your bank company, it may take some time before your refund is officially posted. Next. If you still have not received your refund, please contact us at info@cazincthelabel.com.

Sale items (if applicable)

Only full priced items may be refunded. Sale items cannot be refunded.

Exchanges

Exchanges are welcomed and encouraged. If you are not 100% happy with your purchase, please contact us immediately at  info@cazincthelabel.com so we can assist you with your selection and any further enquiries.